> Source: https://www.ema.ai/abt > Title: Agentic Business Transformation (ABT) | The Future of Work > Description: The definitive guide to navigating the next generation of work, where autonomous agentic AI systems eliminate repetitive work and unlock human potential at scale. [Join the movement](https://www.ema.ai/agenticbusinesstransformation#subscribeSection) ## Welcome to the era of # Agentic Business Transformation AI agents are ending repetitive work and transforming how enterprises operate. This is where you learn how to lead through the shift. [Explore the future of work](https://www.ema.ai/abt#subscribeSection) ## The Next Industrial Revolution Agentic AI can reason, act, and own workflows across systems, eliminating repetitive work and unlocking human potential at scale. ### Reasons and acts (with supervision) AI agents learn from past data, real-time context, and collaborate with humans and other agents alike to execute workflows end-to-end across systems ### Owns workflows AI agents can execute cross-functional workflows end-to-end, going beyond co-pilot AI and SaaS, which assist in simple point tasks. ### Transforms work Agentic AI redefines work by freeing humans from repetition, so they can focus on strategy, creativity, and growth ### Owns workflows ### Transforms work ## Core Concepts The foundations of Agentic Business Transformation ### Agency The capacity of a system to reason through ambiguous problems and take intelligent action. Agency sets apart autonomous systems from assistive software, going from aiding humans on simple tasks to owning workflows end-to-end. ### Agentic AI Agentic AI systems possess agency—the ability to pursue goals, reason through complexity, collaborate with humans and other tools and systems to make decisions and take intelligent action. They learn from past and present context and improve continuously via execution and collaboration. ### AI Employee A co-ordinated mesh of specialized AI agents that work together to achieve a specific business result. AI Employees can coordinate across functions to drive business outcomes. For example, a customer service AI Employee can resolve customer tickets and handover an upsell opportunity to a sales AI Employee. ### Agentic Business Transformation ABT is the reinvention of enterprise operations to integrate autonomous AI Employees that eliminate repetitive work and free humans for higher-order work. ABT questions how work is structured, how functions & tech stacks interact with each other, and how success is measured. ### Agentic Maturity Model A framework to track enterprise transformation from simple automation to an integrated human-AI workforce ## The Agentic Maturity Model The five levels of agentic AI systems, based on autonomy, scope, and accountability—from basic task agents to fully autonomous workforces 01 ### Task agent The most basic form of agentic systems. Task agents execute atomic, rule-based tasks, and are brittle if conditions change. They are stateless, deterministic, and require full human supervision. 02 ### Role agent Agents with specific jobs, basic memory and reasoning capabilities. They retain context across interactions and execute multi-step workflows, escalating exceptions to humans. 03 ### Process agent Agents that execute workflows across multiple systems and roles. They integrate with various platforms, apply conditional logic, and orchestrate multi-step processes with partial autonomy. 04 ### AI Employee AI Employees are a mesh of specialised AI agents that work together to achieve a specific business result. They demonstrate goal-driven reasoning, continuous learning, and function as collaborative, accountable teammates. 05 ### Autonomous workforce Self-organizing AI ecosystems operating at enterprise-wide scope. These systems coordinate strategy across domains and function as strategic partners. ## Your Guide to Navigating the Agentic Era The latest thinking and analysis on how agentic AI is changing the future of work Reports & Whitepapers Reports Blogs & Newsletters Blogs Interviews & Podcasts Media ### The Enterprise Guide to Agentic Business Transformation In partnership with HFS Research, this whitepaper introduces Agentic Business Transformation (ABT)—a new operating model powered by AI Employees that can reason, act, and own outcomes across traditional business functions. Download ### Top Use Cases for Agentic AI Gartner's research identifies 150+ use cases for agentic AI in the enterprise, highlighting customer support, knowledge management, and operations workflows Download ### Agentic Business Transformation: A new era in enterprise AI How autonomous, goal-driven AI agents are changing the future of work Download ### A Multi-Layered Approach to Tracking AI Value Gartner’s new AI Product Value Framework report provides new metrics and benchmarks for teams evaluating AI platforms. Download ### The AI-Native Leadership Imperative AI-native startups are growing up to 40% faster than traditional SaaS companies. Find best practices that create compounding advantage through speed, experimentation, and data-driven design. Download ### Transforming Your Sales Journey with Agentic AI Learn how AI Agents accelerate proposal creation, improve sales reps' productivity, and increase deal velocity Download View all resources ## Join the Agentic Business Transformation Get the latest thinking and analysis on agentic AI in the enterprise to your inbox Join 8,000+ senior leaders. Unsubscribe at any time.