> Source: https://www.ema.ai/customer-support-assistant
> Title: Ema's Customer Support Assistant: Deliver delightful customer experiences at scale.
> Description: Leverage AI Agents that understands your customers, takes action, and resolves their most complex issues—trusted, accurate, and simple to use.

Customer Support AI Employee

# Deliver delightful customer experiences with high efficiency

Leverage Agentic AI that understands your customers, takes action, and resolves their most complex issues—trusted, accurate, and simple to use.

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98%

Accurate interactions

\>75%

Issues resolved

80% +

CSAT scores

## How Ema makes every customer interaction extraordinary

AI that engages, not frustrates your customers

Ema understands customer context and adapts in real time, enabling natural and human-like conversations.

Before Ema

Ema learns continuously from user and admin feedback in natural language.

## Ema works autonomously, and alongside your team

### Fully Autonomous

Ema connects with your business applications to dynamically plan and resolve issues end-to-end.

### Agent Assist

Ema intelligently routes conversations, seamlessly escalating to a human when needed. She assists agents with real-time suggestions, improving their effectiveness.

## Success Stories

Moneyview

Venkatraman Narayan

Head of Customer Experience

[SEE CASE STUDY](https://www.ema.co/resources/customer/how-moneyview-uses-ema)

Ema has been a game-changer for us. With her unparalleled accuracy and efficiency, she has enhanced our overall approach to customer support.

80%

Tickets Resolved Autonomously

70%+

Accuracy for L3 Tickets

[SEE CASE STUDY](https://www.ema.co/resources/customer/envoy-global-leverages-ema)

Having explored numerous tools, I can confidently say that Ema's approach surpasses anything seen before, setting a new standard for efficient and effective customer support.

80%

70%+

Accuracy for L3 Tickets

## Explore Ema’s Customer Experience Suite of AI Employees

### Agent QA

Evaluates 100% of interactions, identifying trends, compliance gaps, and efficiency drivers.

### Agent Assist

Saves >80% of time spent in resolving L2/L3 tickets. Boosts agent productivity by generating accurate responses ensuring faster and efficient resolution.

### Knowledge Base Assistant

Continuously enriches knowledge bases by analyzing all customer interactions, ensuring accurate and up-to-date support content.

### Insights and Analytics

Extracts strategic insights from every interaction to drive product improvements and customer experience optimization.

## Ema is built for large enterprises 

Integrates with all your channels, documents and apps

Hire Ema

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## Frequently Asked Questions

-   What makes Ema’s customer support AI Employee different?

    Unlike traditional chatbots that are rigid and hard-coded, Ema deeply understands customer queries and dynamically adapts to their requests. This makes Ema incredibly easy to set up and maintain, while ensuring she never feels robotic to customers.

-   How do Ema’s autonomous and assist modes work?

    Ema intelligently determines when she can resolve an issue autonomously and when to involve a human agent. In autonomous mode, she handles the issue end-to-end. In assist mode, she escalates to a human while continuing to work in the background, providing real-time inputs and suggestions.

-   Can Ema take actions as well?

    Absolutely! Powered by the Generative Workflow Engine (GWE), Ema automates complex multi-party workflows with dynamic planning. Using her agentic capabilities, she can seamlessly handle tasks like image recognition and data validation as part of ticket resolution.

-   How does Ema identify my customers?

    Ema connects with 200+ enterprise applications and custom apps, including your CRM, order management system, and customer data platform, to understand customer context and personalize every interaction.

-   Can Ema be deployed on-premises or in a private cloud?

    Yes! Ema supports multiple deployment options, including SaaS, private cloud, hybrid, and on-premise, giving you full flexibility to meet your security and infrastructure needs.

-   How can I get started with Ema?

    It’s incredibly simple. Just connect your helpdesk, and Ema will ingest past tickets, learning patterns from previous resolutions to help you set up actions seamlessly.

Turn customer experience into your competitive edge

[Hire Ema Today

](https://www.ema.ai/hire-customer-support-assistant)

Reimagine the future of CX