> Source: https://www.ema.ai/voice-ai-employee > Title: Voice AI Employees for HR and IT > Description: Ema's Voice AI Employees answer your HR and IT lines, verify the caller and resolve the request across Workday, ServiceNow, SAP and more, in the caller's language. # Voice AI Employees for HR and IT teams [Try Ema for free](https://try.ema.ai/) Helpdesk Resets passwords, fixes VPN and access, and replaces devices without opening a ticket. 80% Requests resolved automatically 60% Faster time to resolution 24/7 Always-on IT support NTT DATA runs its enterprise service desk on Ema’s AI Employees Abhinav Rajan Global Head of Business, NTT DATA ## Transform your work with Ema HRIT ### Candidate screening, onboarding, leave, payroll and policy. Handled on one call. Handle all HR queries for permanent, deskless workers and third-party workers alike, in the caller's language without adding more tickets. ## See what the analysts say about enterprise AI, from agents to voice. [Gartner Research on AI agents in the enterprise](https://www.ema.ai/whitepapers/gartner-agentic-ai-arbitrage-40-billion-enterprise-opportunity) [Everest Group Research on voice AI in production](https://www.ema.ai/whitepapers/navigating-voice-ai-adoption) [IDC Research on AI for employee and IT service experience](https://www.ema.ai/whitepapers/idc-ema-agentic-business-automation-ai-agents) [HFS Research Research on services-as-software and agentic AI](https://www.ema.ai/whitepapers/hfs-horizons-agentic-tech-2026) ## Automatically learns from past call recordings and existing policies Share your call recordings, transcripts, and policies. Ema learns why people call, how your team answers, how to resolve their issues, and which rules change for different employees, locations, or contracts. Sources Call recordings 0% Transcripts 0% SOPs 0% Intents found Password reset VPN and access Leave balance Payslip query Simulated callers 0/50 Testing - Practices on test calls until it gets them right. - Handles long, complex calls from start to finish. - Goes live in weeks and gets better with every call. ## From request to resolution in a single call Ema updates ServiceNow, Workday, SAP, and your other systems while it talks to the caller, then tells them what's done and what happens next. Live call 03:00 AI Employees working ServiceNow Refresh request Workday Eligibility check SAP Laptop reserved Approval Manager notified - Connects to 250+ enterprise systems out of the box. - Covers IT and HR requests, from simple to complex. - Follows your rules and gets sign-off when needed. Sources Call recordings 0% Transcripts 0% SOPs 0% Intents found Password reset VPN and access Leave balance Payslip query Simulated callers 0/50 Testing ## Ema sounds human, in any language Ema holds a natural conversation in each caller's language, so people focus on their request instead of the technology. EspañolDeutschFrançais日本語English+40 more EmaFusion es-MX · warm - **Listens like a person.**Follows along when callers interrupt, talk over it, or change their mind mid-sentence. - **Responds without a pause.**Replies in under a second, so the conversation keeps moving. - **Speaks like a local.**Uses each caller's language and accent, so a caller in Madrid and a caller in Munich both hear a familiar voice. Trusted by design ## Enterprise-ready from the first call Ema confirms who's calling, brings in your team when a call needs a person, and runs on the phone systems you already have. Identity Checking caller Verified Caller number matches record Employee ID confirmed 48213 One-time code confirmed SMS ### Verify first Confirms who's calling before it discusses a record or takes an action. Handoff To Maya K., Payroll specialist Waiting Passed to Maya Caller Priya Raman · verified Reason Payslip looks short Found 6 overtime hours missing, Sept 12 Needs Manager sign-off on correction ### Hand off with context Passes the call to a person with the full history, so the caller doesn't have to start over. Phone system Your existing lines and numbers Live Genesys Connecting Twilio Connecting Avaya Connecting Five9 Connecting ### Works with your phone system Runs on the contact center platforms and carriers you already use, like Genesys, Twilio, Avaya, and Five9. Governance, privacy and compliance aren't add-ons. They're the foundation. SOC 2 Type II ISO 42001 ISO 27001 EU AI ACT GDPR CSA STAR ISO 27017 ISO 27701 On-prem & air-gapped deployment Run Ema entirely in your environment - fully isolated when you need it. RBAC / ABAC governance Permission levels from organization to individual action, with PII detection and redaction. Immutable audit trails Every agent decision captured and traceable, with configurable Human in The Loop approval chains. [Visit our trust center](https://www.ema.ai/trust-and-security) ## Put your AI Employees for HR, IT, and Finance on the phone. Talk to Ema[Try Ema for free](https://try.ema.ai/)