Welcome to the era of
Agentic Business Transformation
AI agents are ending repetitive work and transforming how enterprises operate. This is where you learn how to lead through the shift.
The Next Industrial Revolution
Agentic AI can reason, act, and own workflows across systems, eliminating repetitive work and unlocking human potential at scale.
Reasons and acts (with supervision)
AI agents learn from past data, real-time context, and collaborate with humans and other agents alike to execute workflows end-to-end across systems
Owns workflows
AI agents can execute cross-functional workflows end-to-end, going beyond co-pilot AI and SaaS, which assist in simple point tasks.
Transforms work
Agentic AI redefines work by freeing humans from repetition, so they can focus on strategy, creativity, and growth
Core Concepts
The foundations of Agentic Business Transformation
Agency
The capacity of a system to reason through ambiguous problems and take intelligent action. Agency sets apart autonomous systems from assistive software, going from aiding humans on simple tasks to owning workflows end-to-end.
Agentic AI
Agentic AI systems possess agency—the ability to pursue goals, reason through complexity, collaborate with humans and other tools and systems to make decisions and take intelligent action. They learn from past and present context and improve continuously via execution and collaboration.
AI Employee
A co-ordinated mesh of specialized AI agents that work together to achieve a specific business result. AI employees can coordinate across functions to drive business outcomes. For example, a customer service AI employee can resolve customer tickets and handover an upsell opportunity to a sales AI employee.
Agentic Business Transformation
ABT is the reinvention of enterprise operations to integrate autonomous AI employees that eliminate repetitive work and free humans for higher-order work. ABT questions how work is structured, how functions & tech stacks interact with each other, and how success is measured.
Agentic Maturity Model
A framework to track enterprise transformation from simple automation to an integrated human-AI workforce
The Agentic Maturity Model
The five levels of agentic AI systems, based on autonomy, scope, and accountability—from basic task agents to fully autonomous workforces
Your Guide to Navigating the Agentic Era
The latest thinking and analysis on how agentic AI is changing the future of work
The Enterprise Guide to Agentic Business Transformation
In partnership with HFS Research, this whitepaper introduces Agentic Business Transformation (ABT)—a new operating model powered by AI employees that can reason, act, and own outcomes across traditional business functions.
Top Use Cases for Agentic AI
Gartner's research identifies 150+ use cases for agentic AI in the enterprise, highlighting customer support, knowledge management, and operations workflows
Agentic Business Transformation: A new era in enterprise AI
How autonomous, goal-driven AI agents are changing the future of work
A Multi-Layered Approach to Tracking AI Value
Gartner’s new AI Product Value Framework report provides new metrics and benchmarks for teams evaluating AI platforms.
The AI-Native Leadership Imperative
AI-native startups are growing up to 40% faster than traditional SaaS companies. Find best practices that create compounding advantage through speed, experimentation, and data-driven design.
Transforming Your Sales Journey with Agentic AI
Learn how AI Agents accelerate proposal creation, improve sales reps' productivity, and increase deal velocity
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