Ema's AI Employees automate your help desk enquiries through voice, chat, and email, resolving everything from ticketing to access and asset management end to end. Your team handles the exceptions, not the queue.
How NTT Data is rebuilding the enterprise service desk with Ema
Abhinav Rajan
Global Head of Business, NTT DATA
Employees report issues the way they want. Ema meets them there, understands the request, and acts on it.
Employees call the help desk and talk to Ema. It troubleshoots on the call, resolves the request, and logs the ticket automatically.
Unify helpdesk, access management, and automation platform with Ema's AI employees. Automate complex helpdesk queries, build custom workflows and automate them across 1000+ tools.
Provision access with controlEma grants, tracks, and revokes access based on your policies and every decision writes to the audit trail.
Tell Autopilot what you need in plain language. It builds the workflow, connects your systems, and runs it. The long tail of IT tasks your team scripts can now be automated and built with a prompt.
Deploying employee assistants at scale across 250K employees
Ateet Jayaswal
Chief Culture & Employee Experience Officer
Shipping from concept to production in 4 weeks, across 20+ systems of record
Amee Desjourdy
Ex-CHRO
Reimagining contingent worker solutions with AI Employees
Matthew Rodger
CCO & Corporate Development Officer
Governance, privacy and compliance aren't add-ons. They're the foundation.
On-prem & air-gapped deployment
Run Ema entirely in your environment - fully isolated when you need it.
RBAC/ABAC governance
Permission levels from organization to individual action, with PII detection and redaction.
Immutable audit trails
Every agent decision captured and traceable, with configurable Human-in-the-Loop approval chains.
AI Employees for HR, IT and Finance.
