HFS ResearchMay 1, 2026
Ema is a Horizon 3 Market Leader in HFS Horizons Agentic Technology, 2026
The only agentic AI startup that is a Horizon 3 Market Leader
Ema's Horizon 3 Market Leader placement was driven by areas of demonstrated strength, as assessed by HFS Research from their vendor briefings, reference checks with clients, partners, and employees, and extensive analysis conducted between September 2025 and January 2026.
0%
increase in HROps efficiency at a global conglomerate, with nearly $12M in savings
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of support tickets autonomously resolved for a large B2C fintech, with CSAT going from 45% to 75%
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ROI delivered on agentic support deployment
"Ema is leading the way in providing production-ready agentic capabilities - built from the ground up to meet the demands of complex enterprise workflows."
David Cushman
Executive Research Leader, HFS Research
Every enterprise's best performing employee
Simple and fast
Best in class UI that business and technical users can both easily use
Accurate
Integrate live data from company repositories that reflect the latest, most relevant information into your proposals.
Trusted
Masks all sensitive information before passing on to public LLMs. Ema is with leading security protocols like SOC 2 Type II, HIPAA, ISO 42001, ISO 27001, GDPR, NIST, and more
What you'll learn
See how Ema was assessed and how it compares to the other firms evaluated, including the world's largest hyperscalers.
- Ema is the only agentic AI-native firm named a Horizon 3 Market Leader — recognized alongside AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow.
- HFS evaluated 12 technology firms across autonomy, governance, ecosystem depth, and evidence of Services-as-Software delivery.
- 8.3/10 client satisfaction and 8.4/10 partner satisfaction — with enterprises citing accuracy, security, and hands-on leadership as standout strengths.
