Scaling Ema with Ema: An infosec perspective
We're proud to announce that Ema has officially achieved CSA STAR Level 1 compliance and is now listed in the Cloud Security Alliance STAR Registry. This marks an important milestone in our security journey and a reaffirmation of our commitment to transparency, trust, and enterprise-grade information security.
But what makes this milestone even more exciting is how we got here—and how our own Infosec team leverages Ema to scale itself and drive operational efficiency. In true dogfooding fashion, we use Ema not just as an automation platform for our customers, but as a force multiplier within our own organization.
Dogfooding Done Right: How Ema Helps Our Own InfoSec Team
To prepare for CSA STAR Level 1, our InfoSec team carefully completed the CAIQ v4 self-assessment—mapped against the Cloud Controls Matrix (CCM)—with comprehensive commentary that provided added context, explicitly highlighting customer responsibilities, and clearly address the multiple deployment models Ema supports. This ensured full alignment with our operational controls, security posture, and delivery models. Once finalized, we ingested the verified CAIQ, key security documentation, and a curated set of real RFPs previously filled by the InfoSec team into Ema.
This transformed Ema into a central knowledge layer and intelligent assistant for our Sales Engineers and customer-facing teams. Now, they can confidently handle RFPs and security questionnaires with the precision, authority, and tone of our InfoSec team—without needing to escalate every question or wait for internal reviews.
Beyond just a document repository, Ema became the connective tissue between InfoSec, Sales, and Customer Success. It understands the context behind our policies, maps responses to CSA controls, and intelligently delivers tailored, audit-ready answers—instantly.
Here’s what this enabled us to do:
Turn Sales Engineers into Security Ambassadors
Our field teams are now equipped to manage the majority of RFPs, security questionnaires, and customer inquiries on their own. With Ema as their co-pilot, they’re not just faster—they’re more accurate and aligned. Ema surfaces the right responses, documents, and explanations from our verified knowledge base, ensuring everything that goes to a prospect mirrors the language, intent, and confidence of our InfoSec team.
As a result, we’ve reduced internal handoffs dramatically. Questions that used to bounce between Sales and InfoSec multiple times are now resolved in a single conversation. This accelerates deal velocity, builds trust with prospects, and improves internal collaboration.
Save Time and Expand Bandwidth
InfoSec teams are often stretched thin—toggling between customer RFPs, compliance audits, roadmap initiatives, and vulnerability management. Before using Ema, our InfoSec team spent a non-trivial portion of their time responding to repetitive questions, manually reviewing responses, and keeping multiple versions of documentation in sync.
With Ema, Sales Engineers get instant answers, freeing InfoSec to focus on deeper challenges, strategic customer engagements, and improvements to support the evolving business needs.
Routine queries? Automated and handled by Ema.
Keep Our Knowledge Base Fresh and Scalable
Security knowledge is never static. As new customer requirements surface, standards evolve, or our infrastructure matures, so does our internal knowledge. Every new question, edge case, and learning from customer conversations is continuously fed back into Ema.
This creates a living, evolving knowledge graph that adapts in real-time. Ema doesn’t just serve as a static playbook—it becomes smarter with each interaction, capturing organizational memory and promoting it effortlessly across teams.
This means that as we scale—onboard more customers, support more verticals, and respond to deeper due diligence—we’re ready. Ema scales with us.
Ema as a differentiator
Unlike simple keyword-matching tools, Ema doesn't just copy and paste responses from a static repository. It uses advanced machine learning to understand the intent and context behind each question, retrieving and synthesizing the most relevant content. Ema intelligently extracts insights from multiple documents, even merging relevant sections across files to create well-rounded, precise answers. Behind the scenes, Ema dynamically routes tasks through the most appropriate foundational Large Language Model (LLM)—switching based on efficiency and task type—to ensure fast, accurate, and context-aware responses every time.
The Result? A Future-Ready, Efficient InfoSec Organization
With Ema deeply embedded in our workflows, our InfoSec team has become more scalable, proactive, and strategic. CSA STAR Level 1 certification is not just a badge of trust—it’s a reflection of the systems and processes we’ve put in place to support sustainable growth.
Ema enables us to deliver a high-assurance experience to every prospect, without compromising speed or accuracy. It turns tribal knowledge into institutional strength, and empowers non-security teams to speak security fluently.
Visit our CSA STAR Registry profile to view our listing and download our CAIQ.
Interested in seeing how Ema can do the same for your team? Book a demo today.